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Friday power outage caused by equipment glitch

On the evening of Dec. 18, a section of southwest Medford had a power outage that lasted almost 2 hours. I have not seen anything in the news about what happened. Can you find out what caused the outage?

— Via email

The outage you mentioned was reported to Pacific Power crews shortly after 5:30 p.m. Friday, according to company spokesman Drew Hanson.

The outage affected about 2,300 customers in southwest Medford, Hanson said, and lasted until about 7:30 p.m. Crews who made the fix determined the cause stemmed from an underground equipment glitch that happened because of a recent system upgrade, Hanson said. Power was fully restored just after 7:30 p.m.

“We appreciated our customers’ patience and understanding as Pacific Power crews worked as quickly and safely as possible to restore service,” Hanson told us in an email.

Send questions to “Since You Asked,” Mail Tribune Newsroom, P.O. Box 1108, Medford, OR 97501; or by email to youasked@rosebudmedia.com. We’re sorry, but the volume of questions received prevents us from answering all of them.