Hotel sheltering for fire survivors now managed by state of Oregon
The Oregon Department of Human Services took over management of hotel sheltering for fire survivors Monday.
The American Red Cross had previously been managing the hotel-sheltering effort.
Hundreds of survivors of September 2020 fires in Jackson County have been living in local hotels.
From now on, they should call 833-669-0554 for help with any hotel or meal issues.
If you call, an operator will ask several questions in order to route your call to the staff who can best meet your needs. Leave a voice message if there are more calls than the operator can answer.
Fire survivors should no longer call the Red Cross wildfire hotline with hotel and meal questions. Red Cross representatives will no longer be calling sheltered survivors every 72 hours.
Instead, an ODHS shelter liaison will be assigned to each sheltered survivor and will reach out to survivors regularly. The liaisons will become the survivors’ primary contact for issues.
Survivors can call the Wildfire Transition Assistance Hotline at 833-669-0554, at any time with questions or concerns about temporary shelter. Questions can also be sent via email to email@example.com.