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Pacific Power working to restore electricity

About 2,775 Southwest Oregon customers were without power Monday evening.
Storms knock out power in parts of Southern Oregon

With about 2,775 customers without power in Southern Oregon on Monday evening, Pacific Power said nearly 275 company employees and contractors are working in freezing conditions to restore electricity.

Additional personnel have been directed to Southern Oregon from other Pacific Power operating regions to assist in the restoration, the company said.

Most customers are expected to have service restored later tonight, Pacific Power said Monday evening.

Snow storms that continue to hit the area triggered scattered outages throughout the area, leaving hundreds of customers without power in the Applegate Valley, according to Pacific Power’s outage website at pacificpower.net/outages.

Smaller outages are in or near White City, Medford, Gold Hill, the town of Rogue River, Prospect, Butte Falls and Shady Cove in Jackson County.

Crews are also working to restore power near Cave Junction and rural communities north of Grants Pass in Josephine County, as well as in rural communities around Roseburg in Douglas County, according to Monday evening data on Pacific Power’s outage website.

“With severe weather and the holidays, any outage is too long,” said Curtis Mansfield, senior vice president of power delivery. “We are battling the elements to restore power as quickly and as safely as possible. We appreciate the patience shown by customers during this challenging time.”

Pacific Power emergency managers and regional business managers are working with local emergency officials to prioritize power restoration to critical facilities in the communities affected by extended outages, the company said.

Pacific Power encourages customers to report outages by calling 1-877-508-5088 or texting OUT to 722797. Text STAT to 722797 to check the status of your outage.

Pacific Power offers the following tips and safety warnings when dealing with outages:

  • Stay away from all downed power lines and utility lines. Even if the lines are not sparking, they could be energized and extremely dangerous. Call 911 and report the outage to Pacific Power at 1-877-508-5088.
  • Don’t drive over downed power lines.
  • Maintain safe distances from workers. Repair work is being done under COVID-19 safety protocols. Waves and acknowledgment are welcome, but please allow crews to do their work at an appropriate distance both for operational and COVID-19 safety.
  • If there is damage to your service mast or weather head where the power line connects to your home or business, you will need to contact a licensed electrician for repairs before service can be restored. Our crews can only work on company-owned equipment.
  • Check on your neighbors, especially those who may need special assistance. Also, check with others who have electricity, to see if you can visit.
  • If you have power at this time, keep mobile devices charged so that may be used in an emergency. Before anything happens, download the Pacific Power app to your smart device so you can have information readily available.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about four hours. A full freezer will maintain its internal temperature for about 48 hours.
  • Pets that spend a lot of time outdoors need more food in the winter because keeping warm depletes energy.
  • If you are using alternate heat or cooking sources, remember to allow plenty of ventilation. Never burn charcoal for heating or cooking indoors.
  • If you are using a generator, make sure to follow all manufacturer’s instructions. Make sure the generator is outside and not near any household air intakes. Do not connect the generator directly to your breaker box as this can create a dangerous situation for crews working on the power lines. Instead, plug essential appliances directly into the generator.